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Customer Service

  • Shipping & Delivery

    We offer FREE shipping on orders of $50 or more.  Please add $7.95 for orders under $50. Orders in by 12pm EST ship that same day. We use FedEx Ground Delivery. We also offer FedEx Next Day, Second Day delivery at an addtional cost. These charges are based on the total weight of your order.

  • Shipments to Alaska, Hawaii, Puerto Rico, APO & FPO Addresses

    Addtional shipping charges will apply. Charges are based on the weight of your order. You will notified of the charges and charges must be approved before shipping.

  • Payment Terms

    Orders shipped to school addresses for School Store Managers, PTAs, PTOs, Principals, Teachers, Librarians, Fundraising Committees and School Districts receive up to $1500 of Instant Credit with 30 days to pay. We accept School Purchase Orders. Other organizations can order prepaid. We accept checks, MasterCard, Visa, American Express, Discover and PayPal. Please mail all checks to our NEW Address: Max L. Cowen's Student Stores - 9438 River Road, Marcy NY 13403

  • Returns

    All items (except Custom Imprinted Items and Custom School Kits) can be returned for full credit. Items must be returned in full units and within 60 days of purchase. The customer is responsible for return shipping. Please include a copy of your invoice in the shipment.  Return to: NEW Address: Max L. Cowen's Student Stores - 9438 River Road, Marcy NY 13403.   If an item is broken or defective, please call for return and credit instructions.

  • Pricing, Price Changes & Promotions

    Misprints do occur. We reserve the right to make changes and update prices if necessary. Promotions that end on a specific date can not be extended.

 

  • Updating Account Information

    All customers must re-register on our new website. All account and order information for previous websites are not available on this website. If you need information on a past order, please call us: 1-800-874-4004 or email: dan@maxcowen.com and we'll  fax or email the order.